Drop a Hint
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at masina@masinadiamonds.com to obtain a Return Merchandise and original item in new unworn condition with tags in tact. Please include all original paperwork i.e appraisal, certificates, proof of purchase/receipt , then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange fourteen (14) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Special order or custom design jewelry pieces
● Natural and Lab Grown Loose Diamond center stones
● Rolex and Luxury Watches
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● A 20% restocking fee will be applied to items that have been sized or engraved
● Original shipping charges will not be refunded
● Items sent back without pre authorization or return authorization code will incur additional fees
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
This return policy was created using Termly's Return and Refund Policy Generator.